Privacy Policy

Global Heights is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at www.globalheights.edu.au or engage with our educational services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We May Collect

We may collect the following types of personal information:

• Identity Data: Name, date of birth, gender, student ID
  
• Contact Information: Email address, phone number, postal address
  
• Academic Information: Course enrolment details, academic progress, attendance records
  
• Financial Information: Payment records, tuition details, scholarships, bank information
  
• Technical Data: IP address, browser type, operating system, usage and log data
  
• Other Information: Visa status, employment details (if applicable), preferences

2. How We Collect Your Information

We may collect personal information through:

• Direct interaction when you fill out enrolment forms, submit documents, or contact us
  
• Automatically via cookies and similar technologies when you browse our website
  
• Third-party education agents, service providers, or government authorities (e.g., CRICOS, ASQA, or the Department of Home Affairs)
  

3. Use of Your Information

We may use your personal information to:

• Provide vocational education and training services
  
• Manage enrolment, class allocation, and student support
  
• Assist with compliance and reporting under CRICOS and other legal obligations
  
• Communicate updates, important notices, and promotional material
  
• Improve our website, services, and marketing strategies
  

4. Disclosure of Your Information

Your personal information may be disclosed to:

• Regulatory or government bodies (e.g., ASQA, CRICOS, Department of Education)
  
• Education and migration agents assisting your application
  
• IT, marketing, and administrative service providers
  
• Third parties with your consent or as required by law
  

5. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to:

• Enhance website performance and user experience
  
• Monitor website traffic and user behavior
  
• Display targeted content or advertisements
  

You may adjust your browser settings to disable cookies, though doing so may affect functionality.

6. Data Security

Global Heights takes reasonable steps to protect your information using secure servers, password protection, and encryption technologies. While we strive to secure your data, no internet transmission is entirely risk-free.

7. Your Rights and Choices

You have the right to:

• Request access to your personal data
  
• Ask us to correct inaccurate or incomplete information
  
• Withdraw consent or request data deletion where applicable
  
• Opt out of receiving marketing communications

To exercise these rights, contact us via the details provided below.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party platforms.

9. International Data Transfers

We do not routinely transfer your data internationally. If required, we will ensure that appropriate data protection measures are in place under the Privacy Act 1988 (Cth).

10. Changes to This Privacy Policy

Global Heights may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. We recommend reviewing it regularly.

11. Contact Us

For questions, requests, or complaints related to your privacy, please contact:

Global Heights
Email: info@globalheights.edu.au
Phone: 1300 427 725
Address: Suite 303, Exchange Tower, 530 Little Collins Street, Victoria 3000
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday

Last Updated: 1st July 2025